RECONDITIONED

A product that’s been cleaned and certified but might have a small visible imperfection or fix.

RECONDITIONED GLOSSARY

We classify visible imperfections and fixes by the size, type and location. Locations are designated by zones on the products. Zone 1 is the most visually prominent so the size and type of issues is mostly limited in these areas.

ABRASION

An abrasion is a small patch (or patches) where the fabric is scratched or worn away, usually from friction or rubbing of a trim against a material. An abrasion may slightly change the color or texture of a fabric, and often looks shiny.

Zone 1: Up to 2 abrasions no longer than 1" on smaller items like pillow cases, and 2- abrasions no longer than 1" on larger items like blankets.

Zone 2: Up to 2 abrasions no longer than 1" on smaller items like pillow cases, and 2- abrasions no longer than 1" on larger items like blankets.

Zone 3: Up to abrasions no longer than 3".

There will never be more than 6 abrasions on a product.

ARTWORK + LOGO DAMAGE

Artwork, graphic style logos or smaller logos that have scratches or are lightly worn.

Zone 1: Slight scratches, scuffing or wear no longer than 1" on smaller items like pillowcases, and up to 3" on large items like blankets.

Zone 2: Slight scratches, scuffing or wear no longer than 1" on smaller items like pillowcases, and up to 3" on large items like blankets.

Zone 3: Slight scratches, scuffing or wear up to 6".

BUTTON(S) DAMAGE

Most damaged buttons will be replaced with the same or a similar style. When we can't replace the button, we will leave the damaged button in place.

Zone 1: Slightly abraded, scuffed, or scratched button.

Zone 2:
Slightly abraded, scuffed, or scratched button.

Zone 3: Slightly abraded, scuffed, or scratched button.

BUTTON(S) REPLACED

All products will have a complete set of buttons that look similar but may not be exactly the same.

Zone 1: Replaced with a similar button(s).

Zone 2:
Replaced with a similar button(s).

Zone 3: Replaced with a similar button(s).

COLOR BLEED

Color bleeding occurs when the dye in a product leaches out and transfers onto another part of the garment fabric.

Zone 1: Minor color bleeding.

Zone 2: Minor/moderate color bleeding.

Zone 3:
Minor/moderate color bleeding.

CORDS

If they are functional, cords may have small snags or abrasions. If the damages are too obvious or look like they are too worn, cords will be replaced with a similar style.

Zone 1: Slight abrasion, small visible snag or damaged cords have been replaced with a similar style.

Zone 2: Slight abrasion, small visible snag or damaged cords have been replaced with a similar style.

Zone 3: Slight abrasion, small visible snag or damaged cords have been replaced with a similar style.

CORD ENDS

Most damaged cord ends will be replaced with a similar style. When we can't replace them or the scratches are very light, it'll say damaged cord ends instead of replaced.

Zone 1:
Original aglet(s) are replaced to blend in.

Zone 2: Original aglet(s) are replaced to blend in.

Zone 3: Original aglet(s) are replaced to blend in.

DELAMINATION

Delamination is when the coating starts to peel away from the surface of the fabric. We only approve minor patches of delamination on products that are sold as Reconditioned.

Zone 1: No delamination.

Zone 2: Minor delamination no longer than 1/2".

Zone 3: Minor delamination no longer than 1".

DISCOLORATION

Discoloration is when fabric dye washes out or is otherwise damaged from excessive heat exposure or other chemical interaction.

Zone 1: Minor all over discoloration as would happen after a few washes or 1 specific pinpoint spot of missing color on small items like pillow cases, or up to 3 on larger items like blankets.

Zone 2: Minor all over discoloration as would happen after a few washes or 1 specific pinpoint spot of missing color on small items like pillow cases, or up to 3 on larger items like blankets.

Zone 3: Minor all over discoloration as would happen after a few washes or up to 5 specific pinpoint spots of missing color.

There will never be more than 5 pinpoint spots of discoloration on a product.

FABRIC DEFECT

Fabric defects are mostly "slubbed" fabric where slight knots and knobbles can be seen or felt as thicker, raised patches, or "contamination" in which a fabrics weave may vary slightly in color.

Zone 1: 1 small fabric defect no longer than 1" on small items like pillowcases, and up to 6 1-" fabric defects on larger items like blankets.

Zone 2: Up to 2 small fabric defect(s) no longer than 1" on small items like pillowcases, and up to 6 1" fabric defects on larger items like blankets.

Zone 3: Up to 6 fabric defects no longer than 3".

There will never be more than four fabric defects on a product.

FRAYING

Slight fraying means there is visible wear along the edges of the material.

Zone 1:
Slight fraying no longer than 3" if the fray matches the overall look and feel of the item.

Zone 2: Slight fraying no longer than 3" if the fray matches the overall look and feel of the item.

Zone 3: Slight fraying no longer than 3" if the fray matches the overall look and feel of the item.

HOLE(S) REPAIRED


Zone 1:
1 small hole repair that is 1/2" or less in diameter on small items like pillowcases, or 1" or less in diameter on large items like blankets.

Zone 2:
Up to 2 small hole(s) repair(s) that are 1/2" or less in diameter on small items like pillowcases, or 1" or less in diameter on large items like blankets.

Zone 3: Up to 3 small hole(s) repair(s) that are 1 1/2" or less in diameter.

There will never be more than three repaired holes on a product.

INSULATION CLUMPING

Most insulation issues are resolved in the cleaning process. In cases where insulation pools in a part of the product, we will identify the location.

Zone 1:
Minor clumping on quilted insulation.

Zone 2: Minor clumping on quilted insulation in multiple places.

Zone 3: Minor clumping on quilted insulation all over.

MARK(S)

A mark is a slight visible flaw similar to a stain that often looks like it was made by a pencil or pen.

Zone 1:
1 small or light mark up to 1" on small items like pillowcases, or 2 marks to 3" on larger items like blankets.

Zone 2: 2 small or light mark up to 1" on small items like pillowcases, or 2 marks to 3" on larger items like blankets.

Zone 3: Up to three small or light marks, 3" or less.

There will never be more than 5 marks on a product.

PILLING

Pilling often occurs due to friction and causes knitted fabrics to form small balls of fluff on the surface.

Zone 1: Minor pilling all over from light use/wash.

Zone 2: Minor pilling all over from light use/wash.

Zone 3:
Minor/moderate pilling all over from light use/wash.

PUCKERED FABRIC

Puckered fabric often occurs due to slight shrinkage, and is most often visible along seams.

Zone 1:
Slight puckering less than 1" on small items like pillowcases, and 8" on larger items like blankets.

Zone 2: Slight puckering less than 1" on small items like pillowcases, and 8" on larger items like blankets.

Zone 3: Slight puckering less than 1" on small items like pillowcases, and 8" on larger items like blankets.

REPLACEMENTS

When we can't repair some parts of products, we replace them using similar styles. We often replace:

Zippers, stoppers and sliders

Furs, belts and trims

Cords and cord ends

Buttons, snaps and other closures

RUNS

A run occurs when a snag causes a fiber to break and a small portion of the knit to come undone, running up the grain of the fabric.

Zone 1: Up to 2 runs 1" or less on smaller items like pillowcases, or up to 4 visible runs up to 3" on larger items like blankets.

Zone 2: Up to 2 runs 1" or less on smaller items like pillowcases, or up to 4 visible runs up to 3" on larger items like blankets.

Zone 3: Up to 3 runs 1" or less on smaller items like pillowcases, or up to 6 visible runs up to 3" on larger items like blankets.

There will never be more than five repaired runs on a product.

SEAM SLIPPAGE

Seam slippage occurs when the stitching along a seam starts to open.

Zone 1: Small seam slippage. Item doesn't have a lining, and is repaired with seam tape.

Zone 2:
Small/Medium seam slippage. Item doesn't have a lining, and is repaired with seam tape.

Zone 3:
Small/Medium seam slippage. Item doesn't have a lining, and is repaired with seam tape.

SNAG(S)

A snag occurs when a rough or sharp object pulls a fiber from its normal pattern.

Zone 1: Up to 2 snags up to 1" visible after repair on smaller items like pillowcases, and up to 4 small snags 3" or less visible after repair on larger items like blankets.

Zone 2: Up to 2 snags up to 1" visible after repair on smaller items like pillowcases, and up to 4 small snags 3" or less visible after repair on larger items like blankets.

Zone 3: Up to 3 snags up to 1" visible after repair on smaller items like pillowcases, and up to 6 small snags 3" or less visible after repair on larger items like blankets.

There will never be more than 6 snags on a product.

SNAPS DAMAGED

Most damaged snaps will be replaced with a similar style. When we can't replace the button, it'll say damaged snap instead of replaced.

Zone 1: Slightly scratched, dented, scuffed or bruised.

Zone 2: Slightly scratched, dented, scuffed or bruised.

Zone 3: Slightly scratched, dented, scuffed or bruised.

SNAPS REPLACED

All products will have a complete set of snaps that look similar but may not be exactly the same.

Zone 1: Replaced with a similar snap(s).

Zone 2: Replaced with a similar snap(s).

Zone 3: Replaced with a similar snap(s).

STAIN(S)

Despite cleaning, a stain is a blemish that could not be removed.

Zone 1:
1 Small or light stain 1" or less on smaller items like pillowcases, and up to 2 stain(s) up to 3" on larger items like pillowcases.

Zone 2: 1 small or light stain 1" or less on smaller items like pillowcases, and up to 2 stain(s) up to 3" on larger items like pillowcases.

Zone 3: Up to 3 small or light stain(s) 3" or less.

There will never be more than five stains on a product.

STITCHING REPAIRS

Stitching repairs often leave the area slightly thicker or involve seam tape on the inside of the garment.

Zone 1: Up to 6" broken stitching repairs using similar colored thread or different type of stitch or heat tape.

Zone 2: Up to 6" broken stitching repairs using similar colored thread or different type of stitch or heat tape.

Zone 3: Up to 6" broken stitching repairs using similar colored thread or different type of stitch or heat tape.

STRAP(S) REPAIRED

Straps repairs may require a simple stitching repair, or the addition of seam tape.

Zone 1: Repaired using a similar color thread.

Zone 2: Repaired using a similar color thread. Tape used may be slightly visible after repair.

Zone 3: Repaired using a similar color thread. Tape used may be slightly visible after repair.

STRETCHED FABRIC

Stretched fabric occurs due to the over extension of elastic or similar fibers and typically happens along seams.

Zone 1: Fabric may be slightly stretched - up to 1.5" on smaller items like pillowcases, and up to 3"on larger items like blankets.

Zone 2: Fabric may be slightly stretched - up to 1.5" on smaller items like pillowcases, and up to 3"on larger items like blankets.

Zone 3: Fabric may be slightly stretched - up to 1.5" on smaller items like pillowcases, and up to 3"on larger items like blankets.

TEARS REPAIRED

A tear occurs when the fibers in a fabric break apart, forming a hole. Tears must be repaired with seam tape.

Zone 1: 1 tear that is 1" on smaller items like pillowcases, or up to 3 small 2" tears on larger items like blankets.

Zone 2: 1 tear that is 1" on smaller items like pillowcases, or up to 3 small 2" tears on larger items like blankets.

Zone 3: Up to 3 tears 2" or less.

No more than 3 tears on garment.

TWISTING

Twisting can happen on seams or specific areas like an arm or a leg.

Zone 1: 2" on smaller items like pillowcases, and up to 6" on larger items like blankets.

Zone 2: 2" on smaller items like pillowcases, and up to 6" on larger items like blankets.

Zone 3: 2" on smaller items like pillowcases, and up to 6" on larger items like blankets.

WEAR

Light abrasion on fabric resulting in a look of light wear allover.

Zone 1: Lightly worn allover.

Zone 2: Lightly worn allover.

Zone 3: Lightly worn allover.